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1.5

I wish I wasn't locked into using Shentel. Everything is so difficult to do.

I have to call Shentel for every little thing. For example, when we first got internet at our apartment, we had to pay their ridiculous setup fee, and couldn't opt out...I work in IT and could have done it in 15 minutes for free. Also, it's very difficult to change the WiFi password. I am the co-owner of the internet but since it isn't in both of our names, I can't change the wifi.

You have to call in and change it that way instead of being able to simply log into the router using the IP address like everyone else can. Also, their customer service is hit-or-miss.

Sometimes people are nice, but 85% of the time they give me attitude or have useless "help". I'm really missing Comcast!!!!!!!!

I guess the internet itself is fine, haven't had any problems with it so far.

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