Anonymous
map-marker Greenville, North Carolina

Worst customer service and service I have ever had in my life

The cable constantly kicks off you never get to watch a whole movie without it kicking off saying your service is interrupted you have to turn the tv an box back off then back on to get the service to come in they tv its self is terrible the screen is all stretched out no matter what setting you put your tv settings on theres no way to know what your watching unless you go to the guide chsnnel that constantly kicks off telling you the services is interrupted it doesnt tell you anything very few stations it literally suckes and the customer service is terrible their employee makes a mistake and u pay for it sad is all i can say good luck i wouldnt reccomend then to anyone
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2 comments
Guest

Shentel does not serve Greenville NC

Guest

Maybe your box have problem Replace it

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Anonymous
map-marker Radford, Virginia

Good but extremely expensive

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I pay 50$ for 60 megabytes for a year after that year the price jumps to 130$. The other local companies offer 150 megabytes for around 130$ or less. Which, of course aren't available to me. The other two companies Cox and Comcast don't have a data cap either. MONOPOLY
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Anonymous

*** The whole thing.

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I wish I wasn't locked into using Shentel. Everything is so difficult to do.

I have to call Shentel for every little thing. For example, when we first got internet at our apartment, we had to pay their ridiculous setup fee, and couldn't opt out...I work in IT and could have done it in 15 minutes for free. Also, it's very difficult to change the WiFi password. I am the co-owner of the internet but since it isn't in both of our names, I can't change the wifi.

You have to call in and change it that way instead of being able to simply log into the router using the IP address like everyone else can. Also, their customer service is hit-or-miss.

Sometimes people are nice, but 85% of the time they give me attitude or have useless "help". I'm really missing Comcast!!!!!!!!

I guess the internet itself is fine, haven't had any problems with it so far.

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Michael M Cxm
map-marker Richmond, Virginia

Hard Data Cap on Home Internet

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I have had Shentel's Home DSL service for years. I was paying $65/ish a month for 10Mb speed and UNLIMITED data usage. This month they rolled out their new plans. They now have a hard data cap of 500GB for 10Mb speed at $59/month. If you want Unlimited data it is an extra $30/month. Needless to say their horribly slow technology would now cost me an additional $25 a month to maintain my previous standard. I thought that the cost of technology reduces over time, obviously it doesn't have to as long as you have a regional monopoly on that technology.
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Loss:
$300
Cons:
  • Technology
  • Pricing
  • Billing
Reason of review:
Pricing issue

Preferred solution: Price reduction

Anonymous
map-marker Bedford, Virginia

Extremely slow overpriced ***

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The internet deal my girlfriend and I have is extremely slow. Calling in about it does no good, they never actually fix anything. Guess they don't need to fix it considering they provide to majority of the rest of the townhome complex. Can't wait to move and not deal with them anymore
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1 comment
Guest

Also having stupid slow Shentel internet when paying for high speed. Rip off.

April H Pll
map-marker Lebanon, Pennsylvania

Service outage

from Thursday august 16- now 2 of my neighbors and myself have been experiencing bad pixeling problems with our cable service and internet has been down- this occurs at approx. 2:30pm- 04:00 am. I spoke with Shentel person Thursday and she gave me the 800--- number- I called shentel Friday afternoon and reported problem- they said they would set up ticket -- no response Friday. I called 2x Saturday-- no result-- 2 x Sunday - no result. How do online students do there classwork??, how does anyone get weather updates??. Call center people very nice, but this does not excuse this company's bad service. What about the emergency broadcast system mandated by the Federal Government. I will be filing a complaint with the Federal Communication Commission and speaking with my local state representative regarding this situation.
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Reason of review:
Poor customer service

Preferred solution: 4 days credit on all accounts effected

Anonymous

No real information on support hours

Don't bother to call their support after 5 pm it seems. You will remain on hold forever telling you that your call will be answered shortly. They do not give any indication of whether the support office is closed, nor what their normal hours are. It just leaves you hanging on the call. Occasionally you will get a prompt saying they will call you back in the order your call is received by pressing 1. You will not get a call back. :-( I waited 4 hours for the call back, and it never came. I ended up having to call the next day and wait on hold yet again for nearly an hour. Their system really needs to at least give the hours they work.
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David S Qfj
map-marker Lebanon, Pennsylvania

Dishonest Shentel

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my friend who can not read or write ask for service from Shentel I told them she was on fixed income and needed their best deal this turned out to be a $29.00 a month plan with a $40.00 installation fee she said ok to this but soon after she took this deal she got a bill for $100.00 more on the installation fee we call them and they said the $40.00 was an up front fee and the total charge was $140.00 she agreed to pay this fee but ask for time to pay this she was given to the 21st of the month I believe and made the payment on time but was charged $25.00 more she call them and ask why she had been charge $25.00 they said they got the payment late she explained she had paid on time but they refused to change the charge so she called the WV utility commission and got her $25.00 back but they changed her monthly charge to $40.00 a month without an explanation for the change so she refused to pay her bill because she felt that this was retaliation for them having to give the $25.00 they disconnected the service and requested that she pay the balance due which she choose not to do. Well as it turned out a number was wrong on her app. it was her social .These people did not call or write her to correct this they caused her to be charged with fraud they are bullies,thugs,and the lowest of the low shame on these rich people to do this to a disabled woman I hope they are proud of their company

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Loss:
$5000
Cons:
  • This company is the worst
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

Chelsea Syi

Discriminate towards people with disabilities

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Don't do business with them a guy who works here john stotler made fun of my disability and discriminated me and my disability which I'm taking very serious under the disability act at this company doesn't care about there customers with disabilities
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Reason of review:
Poor customer service
Anonymous
map-marker Edinburg, Virginia

New internet policy

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In January 2018 shentel will implement new internet policy for dsl /cable users. You will now be data capped for all residential users. And charged extra for going over cap. Business will all be moved to a business account and be charge 150% more then they had been, but business will get unlimited data and prioritized. So they receive a government grant ,extend network and charge more.... nice co.
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Anonymous

Terrible service

In Feb 17 canceled after 4yrs of service. After they installed my mom in law next door they would get a call on her service and in fixing hers... Diconnect mine!!! This happened not once not 2x but 7/10 x during 2 yr she had her service.... I didn't call in because I usually caught someone at her house during complaint or on the road... But did make several calls.. anyway my final bill was to high in my opinion...... I was wanting to come back as a customer when we move.. but because they are unwilling to take responsibility for art of the bill... I will never use their service again.. and further more I have a business here and I with speard the word not to use your service.... I
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Reason of review:
Pricing issue
Anonymous
map-marker Edinburg, Virginia

Hate Shentel

Hate this company have been years with them and is getting worse, and now rise the price of the internet and even with limit and what they offer to the month of gb are not enough. They are the worst and abuse because they are the only ones who provide service to this county.
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Reason of review:
Pricing issue
2 comments
Roland H Usv

I have Internet service for 1 year, they have upt my service for free 2 times. I now have 150MB service and I checking my service every day and new EVER have I got 150 no I get 158-172MB. I'm so happy with Shentel!

Guest

I had for 2 years not bad then all of a sudden, there was nothing but issues. interruptions, rebooting, going off in the middle of doing something you cannot watch a full movie on streaming, without interruption, Someone mentioned it is the only provider in Campbell County.

Is this true? What about Verizon and Comcast Xfinity?

I am definitely not happy the last CS I spoke with said it was my computer, well it wasn't, someone fixed it without going to take my computer in, it was the service from Shentel. Making a decision to stay or go

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Itzia Csd

Shentel is a dishonest Company

Shentel has been slowing down lower tier customers by manipulating by slowing down there service over a period of time, but are manipulating speed .Basically they are trying to fool there customers into paying for a higher data plane, like clockwork every 3 to 4 months my internet slows down and then starts cutting out I the tech line and then all of a sudden my internet comes back online after you refuse to have a technician come to your residents. This has been going on for about 2 years around the time they merged with another provider.I personally will switch to another provider than to give in to their deceitful ways.

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Reason of review:
Bad quality
3 comments
Roland H Usv

The upt my service 2 time with no increase in price. I think you not telling the whole story

Guest
reply icon Replying to comment of Roland H Usv

You must work for Shentel.

Guest
reply icon Replying to comment of Roland H Usv

Stop defending yourselves (Shentel, I see you) and actually get to helping your customers

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Anonymous

Shentel - Internet Service Review

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HATE THIS COMPANY, but it's all we can get in our area. We go over our data in less than 2 weeks and bill ends up being double.

We had been paying $29.95 per month, for 6 Mbps and received a letter informing us that they'd be reducing our service to 5 Mbps and doubling our bill! We ended up paying $10 more to increase to 10mbps. Others in our area have comcast and are getting 20-25 Mbps for $70. We get 10 Mbps for $70.

They aren't even competitive to other companies in our area. If Comcast ever becomes available on our road, I'll drop Shentel in a heartbeat!

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Reason of review:
Pricing issue
2 comments
Guest

Companies like shentel should not be granted the privilege of being treated as a utility if they cannot be competitive to their peers.

like you said 65 or 70 bucks for 10 mbs service and a data cap of 300 mbs. with suddenlink 70 bucks gets you 100 mbs and unlimited data.

100 mbs service with shentel will cost you 200 dollars and you still have a data cap.

indefensible!

Roland H Usv
reply icon Replying to comment of Guest-1335170

I pay $80 for 150MB. I don't think you tell the whole story

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Anonymous

Shentel Internet Service Review

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Shentel has the monopoly you can only get shentel, but I have 3 kids that go to school and need internet for school. And I can't afford shentel so my children suffer with grades! If I kept them from giving them proper immenities to not suffer I'd be told I am abusing them! But because I can't afford something they need and shentel doesn't care they CAN ABUSE MY CHILDREN!!!
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Reason of review:
Pricing issue
2 comments
Roland H Usv

How can you blame Shentel for your poor parents skill? stop blaming others and take responsibly for your life and your kids!

Guest
reply icon Replying to comment of Roland H Usv

Sticking up for Shentel again. Is it on of your responsibilities at shentel?

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