Shentel
Reviews and Complaints
Worst customer service and service I have ever had in my life
Good but extremely expensive
*** The whole thing.
I wish I wasn't locked into using Shentel. Everything is so difficult to do.
I have to call Shentel for every little thing. For example, when we first got internet at our apartment, we had to pay their ridiculous setup fee, and couldn't opt out...I work in IT and could have done it in 15 minutes for free. Also, it's very difficult to change the WiFi password. I am the co-owner of the internet but since it isn't in both of our names, I can't change the wifi.
You have to call in and change it that way instead of being able to simply log into the router using the IP address like everyone else can. Also, their customer service is hit-or-miss.
Sometimes people are nice, but 85% of the time they give me attitude or have useless "help". I'm really missing Comcast!!!!!!!!
I guess the internet itself is fine, haven't had any problems with it so far.
Hard Data Cap on Home Internet
- Technology
- Pricing
- Billing
Preferred solution: Price reduction
Extremely slow overpriced ***
Service outage
Preferred solution: 4 days credit on all accounts effected
No real information on support hours
Dishonest Shentel
my friend who can not read or write ask for service from Shentel I told them she was on fixed income and needed their best deal this turned out to be a $29.00 a month plan with a $40.00 installation fee she said ok to this but soon after she took this deal she got a bill for $100.00 more on the installation fee we call them and they said the $40.00 was an up front fee and the total charge was $140.00 she agreed to pay this fee but ask for time to pay this she was given to the 21st of the month I believe and made the payment on time but was charged $25.00 more she call them and ask why she had been charge $25.00 they said they got the payment late she explained she had paid on time but they refused to change the charge so she called the WV utility commission and got her $25.00 back but they changed her monthly charge to $40.00 a month without an explanation for the change so she refused to pay her bill because she felt that this was retaliation for them having to give the $25.00 they disconnected the service and requested that she pay the balance due which she choose not to do. Well as it turned out a number was wrong on her app. it was her social .These people did not call or write her to correct this they caused her to be charged with fraud they are bullies,thugs,and the lowest of the low shame on these rich people to do this to a disabled woman I hope they are proud of their company
- This company is the worst
Preferred solution: Let the company propose a solution
Discriminate towards people with disabilities
New internet policy
Terrible service
Hate Shentel
Shentel is a dishonest Company
Shentel has been slowing down lower tier customers by manipulating by slowing down there service over a period of time, but are manipulating speed .Basically they are trying to fool there customers into paying for a higher data plane, like clockwork every 3 to 4 months my internet slows down and then starts cutting out I the tech line and then all of a sudden my internet comes back online after you refuse to have a technician come to your residents. This has been going on for about 2 years around the time they merged with another provider.I personally will switch to another provider than to give in to their deceitful ways.
Shentel - Internet Service Review
HATE THIS COMPANY, but it's all we can get in our area. We go over our data in less than 2 weeks and bill ends up being double.
We had been paying $29.95 per month, for 6 Mbps and received a letter informing us that they'd be reducing our service to 5 Mbps and doubling our bill! We ended up paying $10 more to increase to 10mbps. Others in our area have comcast and are getting 20-25 Mbps for $70. We get 10 Mbps for $70.
They aren't even competitive to other companies in our area. If Comcast ever becomes available on our road, I'll drop Shentel in a heartbeat!
Shentel Internet Service Review
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Shentel does not serve Greenville NC
Maybe your box have problem Replace it