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In Feb 17 canceled after 4yrs of service. After they installed my mom in law next door they would get a call on her service and in fixing hers... Diconnect mine!!! This happened not once not 2x but 7/10 x during 2 yr she had her service.... I didn't call in because I...
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#1108031
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Shentel has been slowing down lower tier customers by manipulating by slowing down there service over a period of time, but are manipulating speed .Basically they are trying to fool there customers into paying for a higher data plane, like clockwork every 3 to 4 months...
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#1090471
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HATE THIS COMPANY, but it's all we can get in our area. We go over our data in less than 2 weeks and bill ends up being double. We had been paying $29.95 per month, for 6 Mbps and received a letter informing us that they'd be reducing our service to 5 Mbps and doubling...
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Anonymous
Anonymous

Companies like shentel should not be granted the privilege of being treated as a utility if they cannot be competitive to their peers. like you said 65 or 70 bucks for 10 mbs...

1.5
#1007838
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Every time internet goes out and I call a tech comes out and keeps saying I've been out to your house so many times. Well if they have a solution then fix the problem or maybe you won't have to keep coming to my residence.This last time they put new cablel from the...
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tedjay311
tedjay311

You are 100% correct, I have been having the exact same issues with them. Basically they are trying to fool there customers into paying for a higher data plane, like clockwor...

Oakland, Maryland
#891210
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Internet goes out they blame the customer or say we were upgrading or updating stuff omg I hate the service but only thing available in my area
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Anonymous
Anonymous

Yeah. I hate it too!! We're being victimized! My dial-up was faster than this when I lived somewhere else and had a different company. They suck! They're taking advantage ...

1.4
#836975
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Shentel Internet Service (Maestro) - is Worthless
I live in an area where Shentel is the only ISP in town. My complaint is, Shentel never delivers even 1/4th the bandwidth of the Internet Plan I pay for. Shentel's super-slow Internet service is practically unusable with continual dropouts, can't check my email, and...
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1.7
Woodstock, Virginia
I didn't like
  • Blaming customer for bad internet
#801963
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we signed up with Shentel about 3 months ago. we have had more problems than we ever experienced with Verizon in over 20 yrs. phones will completely shut down for periods of time. and they seem to shut down at some of the most critical times. techs have been here at...
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Bedford, Virginia
#726640
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I contacted shentel to start service after moving into a new house and was told because I was listed as a contact on my mothers old account and there was a small past due balance, I was responsible for paying that balance before service could be put it my name!!!!!...
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#589866
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called SHENTEL phone company june 1, 2013 for static on my phone lines, technician said line needed replaced, line was replaced by us june 1, 2013. still had static ,called again june 2, 2013 and reported still had static. shentel technician came today june 3, 2013 and...
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#414498
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Hate Shentel

Shentel
#1108444
Hate this company have been years with them and is getting worse, and now rise the price of the internet and even with limit and what they offer to the month of gb are not enough. They are the worst and abuse because they are the only ones who provide service to this county.
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Shentel Internet Service Review

Shentel
#953766
1.0
Details
Shentel has the monopoly you can only get shentel, but I have 3 kids that go to school and need internet for school. And I can't afford shentel so my children suffer with grades! If I kept them from giving them proper immenities to not suffer I'd be told I am abusing them! But because I can't afford something they need and shentel doesn't care they CAN ABUSE MY CHILDREN!!!
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Shentel Internet Plan Review

Shentel
#874975
1.1
Details
Shentel has the worst service, they increase prices on their existing customers and then they say their revenue went up, that is BS. One manager told me because I had no choice to switch to another provider they can do what ever they want like "increase their monthly price"....Waw they should call the company ***-ntel.... Just for that reason I'm moving to an area there is no shentel....
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website